Frequently Asked Questions
Everything you need to know about shopping with Gentle Grip.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Gentle Grip products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality items.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times for international orders are calculated at checkout.
How can I contact customer support?
Our team is here to help! You can reach us via our Contact Us page, email us at support@gentlegrip.com, or use the live chat feature during business hours.